How to Submit and View Support Tickets on Help.Biadago.com

If you’re experiencing an issue or need assistance with any Biadago feature, you can easily submit a support ticket through the Help Center. Follow the steps below to open a new ticket and check the status of your requests.

✅ Submitting a New Support Ticket

1. Visit the Help Center:

   • Go to https://help.biadago.com

2. Click on “Submit a Ticket”:

   • On the top navigation bar or footer section, locate and click the “Submit Ticket” or “Contact Support” button.

3. Fill in the Ticket Form:

   • Your Name: Enter your full name.

   • Email Address: Use your registered Biadago email address so we can link the request to your account.

   • Subject: A short title for your issue.

   • Category/Module: Choose the relevant category (e.g., Finance, RFI, Subcontractors, etc.)

   • Description: Clearly explain the issue or request. You may include:

     • Steps to reproduce the issue

     • Error messages (if any)

     • Screenshots or file attachments (PDF, PNG, JPG)

4. Attach Files (Optional):

   • You can upload relevant screenshots or documents to help the support team understand the problem better.

5. Submit:

   • Click “Submit” to send your ticket.

   • You will receive an automatic confirmation email with your ticket ID.