Viewing Your Existing Tickets

1. Login (if required):

   • Some ticket portals may require you to log in with your Biadago credentials to view previous tickets.

2. Go to “My Tickets” Section:

   • From the Help Center dashboard or user dropdown menu, click on “My Tickets”, “Ticket History”, or similar wording.

3. Check Ticket Status:

   • Each ticket will have a status label:

     • Open: Under review by the support team.

     • In Progress: Currently being resolved.

     • Awaiting User Reply: A response is needed from you.

     • Resolved/Closed: The ticket has been resolved.

4. Add Comments or Files (if needed):

   • You can reply to ongoing tickets or upload additional documents by opening the ticket and using the comment box.

🔔 Notifications

• You will receive email notifications when:

  • Your ticket is received

  • The support team responds

  • A resolution is provided or additional information is needed

💡 Tips for Faster Support

• Be specific in your description (include dates, screenshots, and URLs if applicable).

• For urgent technical issues, select the appropriate priority level when submitting the ticket.

• Avoid submitting multiple tickets for the same issue — instead, reply to your existing ticket.